Please read the Solutnkey Cancellation and Refund Policy carefully.

By using a service through this Mobile App, you enter into a direct (legally binding) contractual relationship with Solutnkey and therefore you declare that you are 18 years of age or older and that you accept responsibility for all payments that were made by you or on your behalf and confirm that your information provided is true and correct.

We will not be contractually bound to provide the services you ordered in any of the cases mentioned below:

1. INFORMATION

You expressly agree that the information provided by you is true and accurate to the best of your knowledge. You also agree that we shall not be responsible for any liability that may arise as a result of any false information or document you provide.

In the event one or more of the information provided by you is incorrect, We will contact you via email or telephone call/text to get the correct information. It is your responsibility to respond to us in a timely manner. Should you fail to reply to us, We are legally bound to proceed accordingly and terminate your usage of the mobile application.

2. CANCELLATIONS AND REFUND

You expressly understand that any amount already spent by you to contact any consultant shall not be refundable. You understand that the cancellation and refund terms shall be governed by the terms provided herein, Cancellation and Refund policy.

Payment Refund

The Customer can NEVER seek refund after utilizing the Solutnkey consultation services. If the Customer has contacted and had a conversation with any Consultant, they are not entitled to seek payment refund of any kind.

The Customer can NEVER seek payment refund if the call is not directly received by the Consultant himself. The Solutnkey platform does not stand liable if the Consultant doesn’t pick the call himself/herself at his available time as per his schedule. Solutnkey doesn’t exert control over the Consultant and hence no money will be refunded to the Customer in case the call is not directly picked up by the Consultant.

In exceptional circumstances, when the Customer is unable to connect with the Consultant due to technical reasons at Solutnkey and the same has been confirmed by the Solutnkey team, the Customer will not be charged for the call or if wallet balance has been deducted, it will be added in the Customer’s account. The refund will be initiated immediately and all possible attempts will be made to process it in 4-5 days from the date when the issue/concern was raised by the Customer.

A nominal charge of 10% is levied on all refund and withdrawal amounts. Solutnkey reserves the right to change the charges levied at its sole discretion.

You agree and acknowledge that the role of Solutnkey is limited only to provide the platform and hence all responsibilities including but not limited to compliance with laws, contractual terms, information, background check, etc. that has been uploaded by Consultant shall not be ours. At no point of time and for no reasons whatsoever, Solutnkey will not have liability or responsibility either to you or to anyone else.

You also understand and acknowledge that Solutnkey does not edit, modify, filter, screen, monitor, endorse or guarantee Member Content or the content of communications between Customers/Members and Consultants. You acknowledge and agree that, as a Consultant, you are responsible for providing accurate details and your own acts and omissions.

Solutnkey platform has no liability about the veracity of the information about the Consultant. Solutnkey does not verify the credentials of any of our “Members” or “Consultants”. You understand and acknowledge that Consultants are not our employees or agents but are independent service providers using the Site, Application and Services to market their consultation services to Customers and the general public. You acknowledge and agree that Solutnkey will not be liable for any loss or damage caused by your reliance on information provided by Consultants or information contained in Member Content.

You acknowledge and agree that you will not hold us liable in any manner for any kind of losses incurred during to usage of the services facilitated by Solutnkey. You understand, appreciate, acknowledge and admit that the actual services and/or information on Solutnkey is being provided by the Consultant/service provider and Solutnkey does not have any control over the same.

In case of any loss/damages/harm/accident/etc. due to direct/indirect use of the Solutnkey platform in any manner, “You” agree to not lay claim or seek any damages from us. There is no liability on Solutnkey of any kind for the same.

It is also expressly clarified that appropriate action will be taken against the Customer if he/she does not provide correct information or attempts to take any disadvantage from the Solutnkey platform. We will initiate proper legal action for misbehavior with Solutnkey or the Consultant and service providers. We shall also be entitled to deduct/set off the amount from your next transaction. The amount shall be equal to an amount which you would have incurred for 30 minutes consultation with the said Consultant.

YOUR CONTINUOUS USE OF THIS SERVICE INDICATES THAT YOU AGREE TO THE TERMS CONTAINED IN THIS POLICY STATEMENT.